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[Fixed!] False Positive submission

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[Fixed!] False Positive submission

Postby Nylanfs » Mon May 01, 2017 6:04 pm

We finally received a reply from Symantec on the false positives that had been popping up in Norton AV. Hopefully this is fixed for everybody in the next update.

Symantec Security Response wrote:In relation to submission XXXXX.

Upon further analysis and investigation we have verified your submission and, as such, the detection(s) for the following file(s) will be removed from our products:

File name: pcgen60601_win_install.exe
MD5: 69de1a5bd3d0d7cc4960e1c7919d5ae0
SHA256: 05b4a301a1fac05f52b567a05a1aafcd548d14bc0483c91dbcd405d34b416cf2
Note: Whitelisting may take up to 24 hours to take effect via Live Update

If detection persists, please contact support:
* Norton: https://support.norton.com/sp/en/us/home/current/info
* SEP: https://support.symantec.com/en_US/endp ... 54619.html

Decisions made by Symantec are subject to change if alterations to the Software are made over time or as classification criteria and/or the policy employed by Symantec changes over time to address the evolving landscape.

If you are a software vendor and would like to upload your software for proactive whitelisting, please complete one of the following forms:
* If you are BCS customer: https://submit.symantec.com/whitelist/bcs
* Otherwise: https://submit.symantec.com/whitelist

For more information on best practices to reduce false positives:
http://www.symantec.com/content/en/us/e ... .en-us.pdf


Sincerely,
Symantec Security Response
http://securityresponse.symantec.com

This message (including any attachments) is intended only for the use of the individual or entity to which it is addressed and may contain information that is non-public, proprietary, privileged, confidential, and exempt from disclosure under applicable law or may constitute as attorney work product. If you are not the intended recipient, you are hereby notified that any use, dissemination, distribution, or copying of this communication is strictly prohibited. If you have received this communication in error, notify us immediately by telephone and (i) destroy this message if a facsimile or (ii) delete this message immediately if this is an electronic communication. Thank you.


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